QUESTION 2
Explain five conflict resolution approaches in organisations. [20 marks]
1. Collaborative Approach: This approach focuses on problem-solving and teamwork. It involves encouraging all parties involved in the conflict to openly communicate their concerns and interests. By actively listening to each other and trying to find common ground, a mutually beneficial solution can be achieved. This approach promotes respect and understanding among the individuals and helps to build positive relationships.
2. Compromising Approach: In this approach, both parties involved in the conflict make concessions and reach a middle-ground solution. Each party may give up some of their initial demands in order to meet halfway. This approach can be useful when time is limited or when the conflicting parties have equal levels of power or importance.
3. Accommodating Approach: This approach is based on one party's willingness to give in to the demands or preferences of the other party. It can be used when maintaining harmony and preserving relationships are more important than winning the conflict. This approach may be suitable when one party is more invested or has more expertise in the issue at hand.
4. Competing Approach: This approach involves one party trying to win the conflict at the expense of the other party. It can be useful when quick and decisive action is necessary, or when the conflicting parties have unequal power dynamics. However, it can also strain relationships and lead to negative outcomes such as resentment or diminished trust.
5. Avoiding Approach: This approach involves ignoring or minimizing the conflict, hoping it will resolve itself or go away. It can be used when the issue at hand is trivial or not worth the time or effort to address. However, continued avoidance can lead to escalating tensions and unresolved issues, which can negatively impact morale and productivity in the long run.