For average consumers, which is the MOST IMPORTANT flaw in the logic of this advertisement?

Which one is right
Buyers are offered a free pass to tour the company and souvenir shop, but most people have no interest in touring a company.

The card on which customers explain their problem is called a "customer-satisfaction" card.

The product is described as "software," yet the ad
• indicates it must be purchased at a real store instead of online.

In order to qualify for a money-back guarantee, customers must first pay a fee.

The MOST IMPORTANT flaw in the logic of this advertisement for average consumers is:

In order to qualify for a money-back guarantee, customers must first pay a fee.