As the international standard for quality managemen, ISO 9001 has been developed by expects from around the world to help you put quality at the heart of your organization. To help you do this ISO 9001 builds upon the key principles. By following these principles you will be able to reap the rewards of greater consistency, better customer satisfaction and stronger performance.With reference to the above statement examine the quality management principles in an organization
The quality management principles in an organization, as referred to in the statement, are the foundation upon which ISO 9001 is built. These principles guide the organization in implementing effective quality management practices. The specific quality management principles outlined by ISO 9001 include:
1. Customer Focus: Organizations should understand and meet customer requirements and strive to exceed customer expectations.
2. Leadership: Leaders at all levels should establish unity of purpose and direction, and create an environment in which people are engaged in achieving the organization's objectives.
3. Engagement of People: People at all levels should be involved in the organization's quality management system and empowered to contribute to its effectiveness.
4. Process Approach: The organization should understand and manage its processes as a coherent system, ensuring that desired outcomes are achieved more efficiently.
5. Improvement: Continual improvement of the organization's overall performance should be a permanent objective.
6. Evidence-Based Decision Making: Decisions should be based on the analysis of data, information, and evidence.
7. Relationship Management: The organization should manage its relationships with relevant interested parties to enhance performance.
By adhering to these quality management principles, organizations can enhance their ability to consistently deliver products or services that meet customer requirements, enhance customer satisfaction, and improve overall performance.