There are 8 steps to handle a customer complaint. What is the first step?
Responses
Listen carefully
Listen carefully
Provide customers with the opportunity to complain
Provide customers with the opportunity to complain
Apologize for the problem
Apologize for the problem
Tell the customer their problem is not important
The first step to handle a customer complaint is to listen carefully. This means giving your full attention to the customer and allowing them to express their concerns without interruptions. Listening to the customer demonstrates empathy and will help you understand the issue they are facing. It is important to prioritize active listening skills such as maintaining eye contact, nodding to show understanding, and paraphrasing to ensure you understand the complaint accurately. By actively listening, you can gather all the necessary information to effectively address the customer's concerns.
The first step to handle a customer complaint is to listen carefully.
