Which actions would help to increase a company’s rating with the Better Business Bureau? Select the two correct answers. (1 point) Responses honoring commitments made to the BBB honoring commitments made to the BBB hiding practices that would paint the company in a negative light hiding practices that would paint the company in a negative light increasing the wages of employees increasing the wages of employees ignoring complaints until they are reported to the BBB ignoring complaints until they are reported to the BBB maintaining transparent business practices
Honoring commitments made to the BBB and maintaining transparent business practices.
The two correct answers that would help to increase a company's rating with the Better Business Bureau are:
1. Honoring commitments made to the BBB: This demonstrates that the company values its relationship with the BBB and takes its commitments seriously.
2. Maintaining transparent business practices: Transparency in business practices builds trust and credibility, which can positively impact a company's rating with the BBB.
To increase a company's rating with the Better Business Bureau (BBB), there are two correct actions you can take:
1. Honoring commitments made to the BBB: This means taking any promises or commitments made to the BBB seriously and fulfilling them in a timely manner. This demonstrates accountability and reliability.
2. Maintaining transparent business practices: Transparency is crucial for building trust with customers and the BBB. This includes openly sharing information about your company's operations, policies, pricing, and any other relevant details. Being transparent helps to create a positive image and reduces the likelihood of negative surprises or complaints.
It's important to note that the other options you mentioned would not help to increase a company's rating with the BBB:
- Hiding practices that would paint the company in a negative light: This would be detrimental to the company's reputation. The BBB values honesty and transparency, so hiding negative practices would not be a recommended approach.
- Increasing the wages of employees: While it's important to treat employees well, the Better Business Bureau's rating system primarily focuses on customer satisfaction and complaint resolution, rather than internal employee matters. While employee satisfaction can indirectly impact customer service, solely increasing wages does not guarantee a higher BBB rating.
- Ignoring complaints until they are reported to the BBB: Ignoring valid complaints or delaying action until they are escalated to the BBB can be seen as neglectful and detrimental to your company's reputation. Addressing and resolving complaints promptly, regardless of whether they are submitted directly to the BBB, is crucial for a positive rating.
Remember, cultivating a good relationship with the BBB is not just about ticking boxes, but rather displaying ethical and customer-focused business practices consistently.