When do most customers start looking for a product or service as part of the first step in the consumer decision-making process?%0D%0A%0D%0A(1 point)%0D%0AResponses%0D%0A%0D%0Aafter moving into a new home or apartment%0D%0A%0D%0Aafter moving into a new home or apartment%0D%0A%0D%0Aafter getting a new job%0D%0A%0D%0Aafter getting a new job%0D%0A%0D%0Abefore they run into some kind of problem%0D%0A%0D%0Abefore they run into some kind of problem%0D%0A%0D%0Aafter they run into some kind of problem
before they run into some kind of problem
In the consumer decision-making process, the first step is typically triggered by a need or a problem that the consumer wants to solve. So, the correct response is "before they run into some kind of problem."
Most customers start looking for a product or service before they encounter a problem because they anticipate a need or want to be proactive in finding a solution. They may research and gather information about various options, compare prices and features, and evaluate different brands to make an informed decision before a problem arises. This proactive approach allows them to be prepared and potentially avoid any issues or difficulties in the future.