In which occupation would you monitor and maintain the computer systems and networks of an organization, install and configure computer systems, as well as diagnose hardware and software faults? Choose the answer.
Question 3 options:
network security analyst
network consultant
lead technical support
none of the above
lead technical support
The occupation that involves monitoring and maintaining computer systems and networks, installing and configuring computer systems, and diagnosing hardware and software faults is usually referred to as a "lead technical support" role.
The correct answer to the given question is "lead technical support."
To arrive at this answer, let's break down the descriptions of each option:
- A network security analyst focuses on securing a network and protecting it from potential threats. This role typically involves tasks such as risk assessment, vulnerability testing, and implementing security measures. While network security analysts may have some involvement with computer systems and networks, their primary focus is on security rather than maintenance and troubleshooting.
- A network consultant is a professional who provides expert advice on network infrastructure, design, and implementation. They may offer guidance regarding network setup, expansion, and optimization. Although some network consultants may possess the necessary knowledge to monitor and maintain computer systems, it is not their primary responsibility.
- A lead technical support role involves overseeing a team of technical support professionals and ensuring that computer systems and networks are functioning properly. This position includes monitoring and maintaining computer systems, installing and configuring new systems, as well as diagnosing and resolving hardware and software issues. The description aligns closely with the responsibilities mentioned in the original question.
Hence, the most appropriate option from the given choices is "lead technical support."