What does the PC troubleshooting process include? Choose all answers that are correct.
Question 2 options:
getting a new PC
working carefully through the steps that make the problem occur
asking questions about the problem
asking the manufacturer for a refund
working carefully through the steps that make the problem occur
asking questions about the problem
The correct answers are:
- Working carefully through the steps that make the problem occur
- Asking questions about the problem
The correct answers are:
- Working carefully through the steps that make the problem occur: The troubleshooting process involves carefully identifying and understanding the steps or actions that lead to the occurrence of the problem. This helps in pinpointing the root cause of the issue.
- Asking questions about the problem: Gathering information about the problem by asking questions is an essential part of troubleshooting. This can involve asking the user about any changes, error messages, or specific symptoms related to the issue.
- Asking the manufacturer for a refund: While this may be a potential solution if the PC is defective or still under warranty, it is not a common step in the troubleshooting process. Troubleshooting mainly focuses on diagnosing and resolving issues by identifying and fixing the root cause. Receiving a refund would typically involve contacting customer support or the place of purchase. However, it is not directly related to troubleshooting.