if a retail store employee puts a pair of shoes on a customer and ask how do they feel.
If a retail store employee puts a pair of shoes on a customer and asks how they feel, it is likely that they are seeking feedback on the comfort level and fit of the shoes. By directly asking the customer about their experience, the employee can gather information about any discomfort or issues the customer may be facing. This allows the employee to better assist the customer in finding the right shoes or making any necessary adjustments.
If a retail store employee puts a pair of shoes on a customer and asks how they feel, here are the steps to follow:
1. Greet the customer: Approach the customer with a friendly and welcoming attitude.
2. Introduce yourself: Introduce yourself as a store employee and let the customer know that you are there to assist them.
3. Ask the customer their shoe size: If the customer has not already provided this information, ask them for their shoe size to ensure you bring them the proper size.
4. Select the appropriate pair of shoes: Based on the customer's shoe size and preferences, choose a pair of shoes that you think will fit them well.
5. Assist the customer in wearing the shoes: Help the customer put on the shoes they selected. Ensure the shoes are properly laced or fastened.
6. Check for comfort: Ask the customer how the shoes feel. Encourage them to walk around and take a few steps to test the fit and comfort.
7. Observe the customer's response: Pay attention to the customer's facial expressions and body language. Look for signs of discomfort, such as wrinkling their forehead, frowning, or limping.
8. Address any concerns: If the customer expresses any discomfort or issues with the fit, listen attentively to their concerns. Use open-ended questions to gather more information about their specific discomfort.
9. Offer alternatives: If the shoes are uncomfortable, suggest trying a different size or style to find a better fit. Provide options that may better suit their preferences, such as different brands or designs.
10. Evaluate other factors: Consider factors like width, arch support, and cushioning that might affect the customer's comfort. If necessary, recommend specific shoe features that could address the customer's concerns.
11. Provide further assistance: Continue assisting the customer by offering additional shoe options or suggesting accessories like insoles or cushioning inserts that might improve the comfort.
Remember, the goal is to ensure the customer finds the perfect fit and feels comfortable in the shoes they choose.
To determine how a pair of shoes feels, the retail store employee should follow these steps:
1. Ensure the customer is wearing the correct shoe size: Ask the customer for their shoe size and bring the appropriate size for them to try on. If they're unsure of their size, use a shoe size measurement tool (such as a Brannock device) to measure their feet accurately.
2. Instruct the customer to walk around: Ask the customer to take a few steps or walk around the store, allowing them to get a sense of how the shoes feel while in motion. Walking will provide a better understanding of the fit and comfort level.
3. Look for any potential issues: Observe the customer's feet to check for signs of discomfort or improper fit. Watch for any areas of tightness, rubbing, or pressure points that may indicate the shoes are not the right size or style for the customer.
4. Ask the customer about their comfort level: Approach the customer and politely inquire about how the shoes feel. Ask questions like, "Are they too tight or too loose?" "Are there any areas that feel uncomfortable?" or "Is there any pinching or rubbing?"
5. Take additional measures if necessary: If the customer expresses any discomfort or issues, offer alternative sizes, styles, or suggestions that might better match their preferences or needs. Encourage them to try on different options and continue the process until they find a pair of shoes that feels comfortable.
Remember, the goal is to provide exceptional customer service by helping the customer find a comfortable pair of shoes that they are satisfied with.