Your Task:
Develop sub-questions about the key question provided to frame an investigation about consumer rights and responsibilities.
Things to consider:
Consumer Rights, Consumer Responsibilities, Consumer Protections
What are Consumer Rights and Responsibilities?
a.
b.
c.
a. What are some specific consumer rights that individuals have, such as the right to safety, the right to be informed, and the right to choose?
b. What are some examples of consumer responsibilities, such as the responsibility to read and understand contracts before signing, the responsibility to complain if products or services are unsatisfactory, and the responsibility to be aware of consumer protection laws?
c. What consumer protections are in place to safeguard individuals from unfair or deceptive practices, such as consumer protection agencies, product warranties, and refund policies?
3). Read the statements about the rights and responsibilities of consumers in the table below.
a. Mark true or false in the ‘Before research’ column to indicate if you agree or disagree with the statements about the rights and responsibilities of consumers.
Statements
Before research
After Research
Under Australian consumer law, when consumers
purchase products and services from businesses that do
not do what they are supposed to do, they are protected by consumer guarantees.
If a business displays ‘No returns, no refunds’ signs,
consumers are not guaranteed a repair, replacement or
refund when returning a faulty product.
A consumer purchases a toaster where the packaging
indicates the colour is blue. On opening the packaging, the consumer finds a toaster, in perfect working order but the colour is red. The consumer does not qualify for a replacement or refund as the toaster works perfectly.
Consumers have a right to expect businesses to guarantee products and services are safe only up to a purchase value of $40 000.
A consumer has purchased a product from a business but then finds the same product can be purchased at a
cheaper price. The consumer returns the product to the
original business. The consumer is not entitled to a refund.
Consumers have a responsibility to retain any documents relating to products or services purchased, including proof of purchase.
Before research:
a. True
b. False
c. False
d. False
e. False
f. True
a. What are the basic consumer rights that every individual should be aware of?
b. What are the legal rights that protect consumers in their interactions with businesses?
c. What are the responsibilities of consumers in ensuring their own rights are protected?
d. How are consumer rights and responsibilities different in different countries or regions?