:: CASE STUDY
Mechatu trading campany(MTC) is a campany supplies stationary materials. In order to analyze the competitiveness of mechatu trading campany in the trading industry and its market share, the campany requires conducting market research in the area of the effectiveness of team work, customer satisfaction ideas of the development and other related areas. To do so, the research and development of department of the campany prepared and distributed questionnaires with stack holders. Then the research finding shows the facts the customer demanding various kinds of products and service; employees are increasingly looking for new ideas, lack of team work and rapidly growing competition in the industry.
INSTRUCTION: under this project the candidate is expected to perform the required tasks on the above information provided.
Task 1.1 demonstrate how you deliver service to customer
Task 1.2 show how you discuss and develop ideas with other
Task 1.3 express show you set up/start micro business
Task 1.4 demonstrate how you work as team member in the campany
Task 1.5 show how you satisfy quality of system requirements in daily work
Task 1.1: To demonstrate how I deliver service to customers, I would ensure that I understand their specific needs and requirements. I would actively listen to their concerns and questions, and provide them with prompt and accurate information. I would strive to offer personalized assistance and provide appropriate solutions to their problems. Additionally, I would maintain a professional and friendly demeanor, ensuring that customers feel valued and respected throughout their interaction with the company.
Task 1.2: To show how I discuss and develop ideas with others, I would actively participate in team meetings and brainstorming sessions. I would contribute my own ideas and suggestions, while also listening to and considering the ideas of others. I would engage in open and constructive discussions, encouraging a collaborative atmosphere. I would be open to feedback and be willing to compromise or adapt my ideas based on the input of my colleagues. Through effective communication and collaboration, I would work towards developing innovative and viable ideas.
Task 1.3: To express how I would set up/start a micro business, I would begin by conducting market research to identify a potential niche or demand in the industry. I would create a detailed business plan, outlining the objectives, target market, marketing strategies, and financial projections. I would secure the necessary funding or capital to launch the business, and then proceed with registering the business and acquiring any required licenses or permits. I would set up the physical infrastructure, procure necessary equipment or inventory, and establish partnerships or supplier relationships. Finally, I would implement marketing and advertising strategies to promote the business and attract customers.
Task 1.4: To demonstrate how I work as a team member in the company, I would actively cooperate and collaborate with my colleagues to achieve common goals. I would communicate effectively and share information and resources with the team. I would contribute my skills and expertise towards the success of the team and the company as a whole. I would be open to feedback and willing to take on additional responsibilities or tasks as needed. I would support and motivate my team members, fostering a positive and productive work environment.
Task 1.5: To show how I satisfy quality system requirements in my daily work, I would adhere to established procedures and guidelines. I would follow quality control measures and standards to ensure that products and services meet or exceed customer expectations. I would pay attention to detail and strive for accuracy and excellence in my work. I would continuously seek feedback from customers and colleagues to identify areas for improvement and make necessary adjustments. I would also participate in training and professional development opportunities to enhance my skills and knowledge in order to deliver high-quality work.
Task 1.1: Demonstrate how you deliver service to customers.
1. Identify customer needs: Start by understanding the specific requirements and preferences of the customers. This can be done through market research, surveys, feedback, and direct interactions.
2. Create a customer-centric approach: Develop strategies to ensure that the focus remains on delivering excellent service to the customers. This involves training employees to prioritize customer needs and provide personalized experiences.
3. Efficient communication: Maintain clear and effective communication channels with customers. This can be achieved through various methods like phone, email, social media, and in-person interactions. Promptly address any queries or complaints to ensure customer satisfaction.
4. Timely delivery: Ensure that products are delivered to customers on time. Monitor the supply chain and logistics processes to minimize delays and maintain customer trust.
5. Continuous improvement: Regularly review and assess the service delivery process. Analyze customer feedback, identify areas for improvement, and implement necessary changes to enhance the overall customer experience.
Task 1.2: Show how you discuss and develop ideas with others.
1. Collaboration: Engage in open and collaborative discussions with colleagues, superiors, and other stakeholders. Share ideas, perspectives, and experiences to foster a creative and innovative environment.
2. Active listening: Actively listen to the ideas and suggestions shared by others. Show respect for their opinions and encourage their participation in the development process.
3. Brainstorming sessions: Arrange brainstorming sessions or group meetings to encourage idea generation and creative thinking. This allows for the free flow of ideas and increases the chances of developing innovative solutions.
4. Constructive feedback: Provide constructive feedback to others and receive feedback in return. This helps refine and enhance the ideas being discussed, leading to better outcomes.
5. Consensus building: Work towards building consensus and agreement on the ideas being developed. Encourage compromise and find common ground to move forward with the best solutions.
Task 1.3: Express how you set up/start a micro business.
1. Identify a niche: Determine a specific market gap or an untapped opportunity where a micro business can thrive. Assess your skills, knowledge, and interests to align with this niche.
2. Develop a business plan: Create a detailed business plan that outlines your objectives, target market, products or services, marketing strategies, and financial projections. This plan will serve as a roadmap for your micro business.
3. Register your business: Follow the legal requirements of your country or region to register your micro business. This may include obtaining necessary licenses, permits, and fulfilling tax obligations.
4. Acquire resources: Gather the resources needed to start your micro business. This may include sourcing suppliers, securing funding, setting up a physical or virtual workspace, and acquiring necessary equipment or inventory.
5. Market your business: Develop a marketing strategy to promote your micro business. This may include creating a website or social media presence, networking with potential customers or partners, and utilizing various advertising channels.
Task 1.4: Demonstrate how you work as a team member in the company.
1. Effective communication: Maintain open and transparent communication with teammates and superiors. Clearly communicate expectations, goals, and deadlines to ensure everyone is on the same page.
2. Collaboration: Actively participate in team meetings and discussions. Contribute ideas, share knowledge, and actively listen to others during brainstorming and decision-making processes.
3. Support and assist others: Offer help and support to team members whenever necessary. Share expertise, provide guidance, and collaborate on tasks to foster a sense of unity and camaraderie within the team.
4. Respect diversity: Embrace diversity within the team and appreciate the unique perspectives and skills each member brings. Foster an inclusive environment that values and respects different ideas and opinions.
5. Adaptability: Be flexible and adaptable to changing circumstances or demands. Be open to new challenges, take on additional responsibilities, and willingly adjust your approach to contribute to the team's success.
Task 1.5: Show how you satisfy quality of system requirements in daily work.
1. Understand system requirements: Familiarize yourself with the specific quality requirements for the systems or processes you are working with. This may include standards, regulations, or customer expectations.
2. Follow standard operating procedures: Adhere to established procedures and guidelines to ensure consistency and quality in your daily work. Follow documented processes and best practices to meet the system requirements.
3. Perform regular quality checks: Routinely assess the output or results of your work to ensure they meet the desired quality standards. This may involve inspections, audits, or quality control measures.
4. Continuous improvement: Actively seek opportunities for improvement in your daily work. Identify areas where quality can be enhanced and proactively implement changes or suggest improvements to your superiors.
5. Training and development: Stay updated with relevant skills and knowledge in your field. Attend training programs or seminars to enhance your understanding of quality system requirements and implement them effectively.