A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?
A. Customer intimacy
B. Competitive advantage
C. Improved decision making
D. Survival
E. Operational excellence
D. Survival
Which of the following is the best definition of an information system?
A. A set of detailed programmed instructions that transform raw data into information
B. Physical devices and software that can be connected to share voice, data, images, sound, and video
C. A global network that uses universal standards
D. A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
E. Computers, keyboards, printers, and telecommunications devices
D. A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
In a hierarchical organization, the upper levels consist of:
A. managerial, professional and knowledge workers.
B. managerial, professional, and technical workers.
C. managerial, professional, and operational workers.
D. professional and operational workers.
C. managerial, professional, and operational workers.
Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in class in CASE STUDY 1?
A. Increased supplier intimacy
B. Survival
C. Operational excellence
D. Creation of a new business model
C. Operational excellence
Which of the following is not one of the competitive forces in an industry's environment in Porter's model?
A. Substitute products
B. New market entrants
C. Suppliers
D. Technology
D. Technology
Which of the following is not one of the basic strategies a company can employ to deal with competitive forces?
A. Strengthen customer and supplier intimacy
B. Focus on market niche
C. Differentiate products
D. Compete on employee loyalty