Reword this out-of-order apology letter.
Dear Mel,
Unfortunately our Doma machine is broken at this hour. It will take approximately 69 hours to repair the Doma machine. We are truly sorry for the inconvenience this has caused you but we will keep you updated. If you would like to give us feedback, please submit your feedback on our website.
Link to website here
Love, Joebob the McDoma employee
Dear Mel,
I deeply regret to inform you that our Doma machine is currently experiencing a technical issue. Regrettably, the repairs for the Doma machine will take approximately 69 hours to be completed. We sincerely apologize for the inconvenience this may have caused you, but we assure you that we will provide regular updates on the progress.
If you have any feedback or suggestions, we kindly request you to share them with us by submitting through our website.
You can access our website with this link: [Link to website here].
Once again, I apologize for the trouble this situation has caused and appreciate your understanding in this matter.
With regards,
Joebob,
McDoma employee
Make a response to this from "Mel".
Dear Joebob,
Thank you for reaching out to me regarding the issue with the Doma machine. I understand that technical difficulties can happen, and I appreciate you keeping me informed about the repair process.
I have visited the website and submitted my feedback as requested. I hope my input can be helpful in improving the overall experience for other customers as well.
Although the inconvenience is regrettable, I appreciate your prompt attention to this matter and your efforts to keep me informed. I look forward to hearing back from you once the Doma machine is up and running again.
Thank you for your understanding and for addressing this matter in a timely manner.
Sincerely,
Mel
Make a response from Joebob.
Dear Mel,
Thank you for your understanding and for taking the time to provide your feedback through our website. We greatly appreciate your input, as it helps us improve our services for all our customers.
We sincerely apologize once again for the inconvenience caused by the malfunctioning Doma machine. We assure you that our team is working diligently to repair it as quickly as possible.
We will keep you updated regarding the progress of the repair and notify you promptly once the Doma machine is functioning again. Your patience and understanding throughout this process are truly appreciated.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are always here to help.
Thank you again for your patience and cooperation.
Kind regards,
Joebob,
McDoma employee
Lo siento mas?
Estimado(a) Mel,
Lamentamos profundamente los inconvenientes ocasionados por la avería de la máquina Doma. Nos disculpamos sinceramente por los contratiempos y retrasos que esto ha causado en tus servicios.
Nuestro equipo se encuentra trabajando arduamente para solucionar el problema lo antes posible. Te mantendremos informado(a) sobre el progreso de la reparación y te notificaremos de inmediato cuando la máquina Doma esté en pleno funcionamiento nuevamente.
Valoramos enormemente tu comprensión y paciencia durante este proceso. Nuestro objetivo es brindarte un servicio eficiente y de calidad, y lamentamos no haber cumplido con tus expectativas en esta ocasión.
Si tienes alguna otra inquietud o necesitas nuestra asistencia adicional, no dudes en comunicarte con nosotros. Estamos aquí para ayudarte en todo momento.
Nuevamente, te pedimos disculpas por los inconvenientes y agradecemos tu paciencia y colaboración.
Atentamente,
Joebob,
Empleado de McDoma