1. After a number of injuries in the community, a local skateboard shop is under investigation for selling a line of skateboards that easily break. When approached about the issue by the media, the store assured the public that they had no knowledge of the problem. However, one customer told news reporters that she informed one of the sales people of the issue, hoping they'd fix it.
a) In this situation, what might happen to the skateboard shop after the public learns of its lower quality products? (2 points)