After two quarters of increasing levels of production, the CEO of a particular agribusiness industry was
upset to learn that, during this time of expansion, productivity of the newly hired workers declined
with each new worker hired. Believing that the new workers were either lazy or ineffectively
supervised (or possibly both), the CEO instructed the production manager to “crack down” on the
new workers to bring their productivity levels up.
To address the CEO's concern and improve productivity levels, the production manager can follow a structured approach:
1. Gather Data: The production manager should collect data on the new workers' productivity levels over time. This can be done by measuring output, tracking sales, or using any other relevant productivity metrics available.
2. Identify Patterns: Analyze the collected data to identify any discernible patterns or trends in productivity levels. Determine if there is a consistent decrease in productivity with each new worker hired, or if there are other factors at play.
3. Assess Potential Causes: Consider potential reasons for the decline in productivity. It could be a result of inadequate training or onboarding, poor communication, lack of motivation, or even issues with equipment or processes. It is essential to objectively evaluate all possibilities.
4. Communication and Feedback: Meet with the new workers individually or as a group to discuss performance expectations and concerns. Provide constructive feedback, clarify any misunderstandings, and address any issues raised by the workers. Encourage open communication and emphasize the importance of their role in the company's success.
5. Training and Development: If inadequate training is identified as a potential cause, invest in training programs or workshops to enhance the skills of the new workers. Ensure that they receive the necessary resources and guidance to perform their tasks efficiently. Ongoing support and mentoring can significantly improve productivity levels.
6. Supervisory Evaluation: Assess the effectiveness of the supervisors in managing the new workers. Evaluate if they provide clear instructions, offer support, and regularly monitor performance. If necessary, provide additional training or support to supervisors to improve their ability to guide and motivate the new workers effectively.
7. Performance Measurement and Incentives: Implement a structured performance measurement system, tied to clear objectives, to monitor the productivity of the new workers. Establish incentives or rewards, such as bonuses, recognition, or opportunities for advancement, to motivate and inspire them to achieve higher productivity levels.
8. Continuous Improvement: Establish a culture of continuous improvement within the agribusiness industry. Encourage all employees, including the new workers, to contribute suggestions and ideas to enhance productivity. Regularly review processes, equipment, and workflows to identify opportunities for optimization.
By following these steps, the production manager can address the CEO's concerns, identify potential reasons for the decline in productivity, and take appropriate actions to improve the productivity of the newly hired workers.