Business Communications Final Exam
(all correct as of May 11th 2022)
1. At the close of a business presentation,
-you should clearly indicate that you're about to finish
2. In a formal report, an executive summary is
-not required if the report is fewer than 10 pages
3. When asking questions during job..
-steer the discussion into areas where they..
4. If you are still a student and have little..
-your educational background
5. Which of the following is a type of primary research
-an interview you conduct
6. As you consider the benefits of your product..
-single out one benefit that..
7. Renee prepared a visual aid for a..
-a graph with color so the data stands out
8. When it comes to overcoming resistance..
-deal directly with resistance
9. An effective ending for a persuasive message would be:
-Simply return the enclosed coupon by June 15..
10. Which of the following would be the most effective e-mail subject line?
-Input needed for 2010 budget planning
11. You'll impress prospective..
-show that you know something..
12. In a bad news message, the reasons..
-come directly after the buffer..
13. A good way to test the thoroughness of..
-the who, what, when..
14. Which of the following statements does the best job of delivering the bad news clearly..
-Although you currently do not have the master's degree..
15. If the audience for your marketing or sales message..
-the reliability of the system
16. If you will be living in another country..
-will show respect by making every effort to learn the language
17. When delivering bad news, wording such as "We must turn down,"..
-is likely to cause pain and anger in the reader
18. Xenophobia is the fear of
-strangers and foreigners
19. Which of the following would be the most desirable wording to use on a resume?
-Created first place science fair project
20. In a proposal and monitor a security system, statements..
-body
21. When Tom's customer tells him that she..
-empathetic listening
22. Which of the following is an example of destructive..
-Calvin points his finger at a group member..
23. What is the best approach to use when writing..
-persuasive approach
24. Describing your organization's qualifications..
-an essential part of the body
25. When asking questions in a request message,
-begin with the most important question
26. Jan writes an email to a co-worker..
-request
27. In Asian cultures, what may be..
-eye contact
28. When offering compliments..
-be sure to back them up..
29. Which of the following is most likely to be written on the title fly..
-Davidson's Landscaping ANNUAL REPORT
30. Which of the following is the least clear statement..
-The purpose of this report is to analyze four..
31. Which of the following visual aids are the most fundamental..
-facial expressions, gestures, and body language
32. To arouse interest at the start of a speech, whether..
-appeal to the audience by connecting
33. In the first step of the communication process, the sender,
-has an idea
34. A company has been selling roller skates..
-ethical dilemma
35. If Dennis can pay a police officer off so that he does not..
-high-context
36. Informative headings and sub-headings
-guide readers to think a certain way about..
37. Kyla works for a small company..
-Extranet
38. Molly writes a letter that starts with..
-direct approach
39. The easiest and most effective delivery mode..
-speaking from carefully prepared notes
40. Despite the variety among them, many analytical..
-section of recommendations