Which problem does Japan seek to address with solutions like the one shown of robots providing customer service?
A. aging population and shrinking workforce
B.lack of infrastructure and government services
C low industrial production and growth
D.overcrowding in urban areas
The problem that Japan seeks to address with solutions like robots providing customer service is A. aging population and shrinking workforce.
Explanation:
Japan is facing a significant challenge due to its rapidly aging population and shrinking workforce. The country has one of the highest life expectancies in the world, and the birth rate is declining. This demographic shift has led to a shortage of workers, especially in sectors such as healthcare, manufacturing, and customer service.
To address this issue, Japan has been investing in robotics and automation technologies. Robots are being developed and deployed to perform tasks that were traditionally done by human workers, including customer service. By utilizing robots in various industries, Japan can compensate for the decreasing workforce and meet the needs of its aging population.
Robots providing customer service, for example, can handle tasks such as answering basic inquiries, providing information, and guiding customers in stores or airports. This not only helps businesses maintain service quality but also reduces the demand for human workers in customer-facing roles.
In summary, Japan seeks to address the challenge of its aging population and shrinking workforce by implementing solutions such as robots providing customer service.