What are dispatchers at 9-1-1 call centers often required to do?
There may be more than one correct answer. Be sure to select all that apply.
ANSWER:
- work overtime, weekends, and holidays
- provide first aid or CPR instructions to callers
To determine the correct answer, we can start by understanding the role of dispatchers at 9-1-1 call centers. Dispatchers at these call centers are responsible for receiving emergency calls and then dispatching the necessary emergency personnel, such as police, fire, or medical services, to the location of the incident.
Based on this understanding, let's analyze the options:
- Work overtime, weekends, and holidays: This is often required of dispatchers as emergencies can happen at any time, and 9-1-1 call centers need to operate 24/7. Therefore, dispatchers may be required to work outside normal business hours, including overtime, weekends, and holidays. So this option is correct.
- Provide first aid or CPR instructions to callers: Dispatchers are trained to provide essential instructions over the phone, including first aid or CPR instructions, to callers in emergency situations. This is crucial in situations where immediate assistance is needed before professional help arrives. Therefore, this option is also correct.
In conclusion, both "work overtime, weekends, and holidays" and "provide first aid or CPR instructions to callers" are often required of dispatchers at 9-1-1 call centers.