Communication Strategies

Okay I need to know which readability formula fit each one of these Scenarios. Scenario 1: The trip scheduled for Mexico during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the infomation and still uphold their goodwill toward you? Scenario 2: Your local bank made a mistake on your printed checks. Additionally the bank charged you for the checks, even though this order was supposed to be complimentary for customers opening a new account. How would you draft a letter that allows your irritation to work for, rather than against you?

This makes little sense to me. Explain what you mean "which readabiity formula fit each one of these Scenarios"



http://www.google.com/search?sourceid=navclient&gfns=1&ie=UTF-8&rls=SUNA,SUNA:2006-45,SUNA:en&q=readability+formula

There are the Fry Readability Formula and the Flesch-Kinkade Grade Level Formula. You'll be able to read about each one among the websites in the search results above -- then decide.

=)

Okay I need to know which readability formula fit each one of these Scenarios. Scenario 1: The trip scheduled for Mexico during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the infomation and still uphold their goodwill toward you? Scenario 2: Your local bank made a mistake on your printed checks. Additionally the bank charged you for the checks, even though this order was supposed to be complimentary for customers opening a new account. How would you draft a letter that allows your irritation to work for, rather than against you?

asked by Linda Wortham

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