If you have several calls coming in at one time, you should:
A. ask someone else to help you.
B. answer each call as soon as possible, saying, "Good Morning, Mr. Smith's office, will you hold, please?"
C. handle one call at a time.
D. answer each call by placing the caller on hold.
I am having trouble answering this question. I know it is not D for sure. I am tied between B and C.
I vote for B.
Thanks Ms. Sue.
You are welcome.
To determine the correct answer to the question, let's analyze the options provided:
A. Asking someone else to help you can be a valid approach if you have the support available, but it is not specified in the question whether this is possible or not.
B. This option suggests answering each call and placing the caller on hold. While this may seem like a way to handle multiple calls simultaneously, it is not the most efficient method. Placing callers on hold for an extended period may lead to frustration and potentially result in lost business or dissatisfied customers.
C. Handling one call at a time indicates focusing on each call individually before moving on to the next one. This is a more effective approach as it allows you to give your full attention to each caller, understand their needs, and provide appropriate assistance.
Based on these explanations, the most appropriate answer would be C - handle one call at a time.