Which one of the following statements describes the actions of an organization
practicing TQM?
A. Maximize ROI.
B. Emphasize the short term.
C. Make improvement goals easy and attainable.
D. Make customer needs the highest priority
D. Make customer needs the highest priority.
The correct statement that describes the actions of an organization practicing Total Quality Management (TQM) is D. Make customer needs the highest priority.
To arrive at this answer, let's go through each statement and analyze it:
A. Maximize ROI: This statement does not specifically relate to TQM. Although TQM aims to improve overall performance and efficiency, it goes beyond purely maximizing return on investment (ROI).
B. Emphasize the short term: TQM focuses on both short-term and long-term goals. However, TQM places more emphasis on continuous improvement and sustainable long-term success rather than solely focusing on short-term gains.
C. Make improvement goals easy and attainable: While TQM encourages setting improvement goals, it values setting ambitious goals that push the organization to improve continuously. Making improvement goals easy and attainable may not necessarily promote the level of improvement and innovation that TQM seeks.
D. Make customer needs the highest priority: This statement aligns with the fundamental principles of TQM. TQM emphasizes the importance of understanding and meeting customer needs and expectations. By making customer satisfaction and quality the highest priority, organizations practicing TQM strive to meet customer requirements and deliver value.
Therefore, the correct statement that describes the actions of an organization practicing TQM is D. Make customer needs the highest priority.