when a sale is lost
a.forget it as soon as possible
b.it is usually the customers fault
c.it is usually the assistants fault
d.the loss may have been due to the customer,the assistant,or the product
my answer is d
I agree.
Your answer is correct. When a sale is lost, it could be due to various factors involving the customer, the sales assistant, or the product itself. Here's how you could arrive at this answer:
To determine the reasons behind a lost sale, it's necessary to assess each potential factor separately:
1. The Customer: Sometimes, a customer's preferences, needs, budget, or changing circumstances can lead to a lost sale. For example, if a customer finds a similar product at a lower price elsewhere, they may choose to purchase it there. Therefore, it's important to understand the customer's perspective.
2. The Sales Assistant: It's possible for a lost sale to occur due to the actions, behavior, or lack of product knowledge on the part of the sales assistant. For instance, if the assistant fails to address the customer's concerns effectively or is pushy, it may result in the loss of a sale.
3. The Product: A lost sale could also be the product's fault. If the product fails to meet the customer's expectations, lacks certain features, or is too expensive for its perceived value, the sale may not go through.
Considering the above factors, option d) "the loss may have been due to the customer, the assistant, or the product" is the most accurate answer since any or all of these factors could contribute to a lost sale. It recognizes that the sale could have been influenced by multiple elements and does not blame any particular party outright.