business communications

Which of the following is the objective of the first in a series of collection letters?
a. To keep the customer's goodwill and future business.
b. To threaten the customer
c. To inform the customer of collection intentions.
d. To avoid any tone of insistence.

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asked by vedrana
  1. I think it's C. The objective of a collection letter would be to tell the customer of the company's intention to begin collection procedints.

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    posted by Ms. Sue
  2. *procedings

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    posted by Ms. Sue

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