communication

where could find a good web site that would show me how to write a negative message to the phone company about charges that should not have been on your last month's bill.



http://owl.english.purdue.edu/handouts/pw/index.html

There are several sections in this that should help you. Some of the links on the left are for job search letters and resumes, but you are interested in these:
General Business Writing Issues
Letters, Memos, and Reports
Samples and Models

In your letter, you need to be as unemotional as you can.

~~State what your expectation has been.
~~State what the problem is.
~~State what result you want.

If you are writing such a letter and want it proofed before you submit it, feel free to re-post and someone here will be critique/proof it for you.

=)

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  1. Write a negative message to the phone company about charges that
    should not have been on your last month’s bill

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