Customer Service

posted by .

1. Which of the following is strategies my best ensure a positive relationship with supervisor?

A. Answering any criticism concerning your job performance with a strongly worded defense

B. Gathering answers to any questions you may have regarding your duties by the following the actions of your coworkers )asking questions may give the impression that you don't know what your doing)

C. Acknowledge the fact that your supervisor has a lot of duties to attend to and he or she doesn't have a lot of time to answer the same question over and over

D. Correcting any behavior that's received negative feedback from your supervisor if it seems your in danger to you job.

2. Which of the following statements concerning nonverbal expression would be called the accurate?

A. Keeping your arms crossed as you speak to a patient implies that he or she has your full attention.

B. A stern or serious facial expression helps a patient understand that you make his her situation seriously.

C. Maintaining eye contact with someone can cause across as threating.

D. Showing up at work in old clothes and looking generally disheveled doesn't help put patients their trust in you.


3. When working with young children its helpful to remember that they

A. are helped most effectively with the aid of their family.

B. adapt to the patient role quiet readily.

C. resist and independence you may grant them .

D. let you know what they need through physical action



  • Customer Service -

    PLEASE ... go through and proofread what you posted. Some of this makes no sense at all.

  • Customer Service -

    Writeacher - I typed this straight from my study book and before I even came to this site I said the same thing

  • Customer Service -

    I know that these questions and answers don't make any sense but I typed them as they are from my study book and I have went over my book more than twice

    And thank you in advance

  • Customer Service -

    I agree with your answers.

Respond to this Question

First Name
School Subject
Your Answer

Similar Questions

  1. Health Care

    Give an example of ineffective communication that resulted in bad customer service in the medical office and discuss strategies for overcoming perceived service issues.
  2. MGT

    this is what i have now for an intro on my final paper. This handbook will productively to give an explanation in straightforward terms the appropriate methods for performing job duties as a supervisor with this corporation. It will …
  3. English

    What are the meanings of the following literary terms: 1. Biological Criticism 2. Historical Criticism 3. Reader-Response Criticism 4. Formal Criticism 5. Gender Criticism 6. Marxist/Marxian Criticism 7. Psychological Criticism
  4. Management

    The employee performance evaluation focuses on an employee's ability to a.learn the job quickly b.balance home and work responsibilities c. meet performance objectives and goals d.get along well with other employees and supervisor
  5. job fair questions

    are performance appraisals necessary why how do they enhance future performance
  6. business communication

    Which of the following is a challenge to building goodwill?
  7. healthcare

    List 4 ways you can provide your supervisor with information about strategies that work for staff implementing service planning service delivery to clients at aged care?
  8. statistics

    Suppose a researcher gathered survey data from 19 employees and asked the employees to rate their job satisfaction on a scale from 0 to 100 (with 100 being perfectly satisfied). Suppose the following data represent the results of this …
  9. JOb interview

    Please provide an example of your best customer service situation. Explain why the service you provided was so successful
  10. Business

    Data Envelopment Analysis (DEA) is a method for: (Points : 1) measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class." determining the feasibility of technological innovations …

More Similar Questions