# Operations management

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An appliance manufacturer wants to contract with a repair shop to handle authorized repairs. The company has an acceptable range of repair time from 50 minutes to 90 minutes. Two firms have submitted bids for the work. In the evaluation trail, one firm had a mean repair time of 74 minutes with standard deviation of 4.0 minutes, and the other firm had a mean repair time of 72 minutes with a standard deviation of 5.1 minutes. Which firm would you choose, and why?

• Operations management -

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