# statistics

posted by .

Virtual call centers are staffed by individuals working out of their homes. ABC Services is considering employing home-based agents, but only if a level of customer satisfaction greater than or equal to 80% can be maintained. A trial program was conducted using home-based agents. In an SRS of 300 customers, 252 reported that they were satisfied with the service they received.
(a) What is sample proportion ����?

(b) What is the standard error of ����?

(c) Compute a 95% Confidence Interval for the true trial program satisfaction level.

(d) Conduct a hypothesis test to determine if the trial program sample supports the conclusion that the home-based agent satisfaction level meets the level required by ABC Services. Be sure to state your Null and Alternative Hypotheses, test statistic, p-value, and conclusion.

## Similar Questions

1. ### Statistics

Quality Progress, February 2005, reports on the results achieved by Bank of America in improving customer satisfaction and customer loyalty b listening to the “voice of the customer.” A key measure of customer satisfaction is the …
2. ### Statistics

Quality Progress, February 2005, reports on the results achieved by Bank of America in improving customer satisfaction and customer loyalty by listening to the “voice of the customer.” A key measure of customer satisfaction is …
3. ### Statistics

Quality Progress, February 2005, reports on the results achieved by Bank of American in improving customer satisfaction and customer loyalty by listening to the "voice of the customer". A key measure of customer satisfaction is the …
4. ### Quantitative Statistics

I have a sample population of 50. This number represents 60% of people in a particular state recevinh mental health services. The dependent variable is usage of mental health services. The independent variable is level of satisfaction …
5. ### statistics

perform a two tail hypothesis test on both the legal services satisfaction and the sentence satisfaction variable's data using a .05 significance level.
6. ### maths

(a) A random survey of 100 mobile telephone customers indicated that 96 of them had not experienced any difficulties in making mobile calls in the previous 3 months. (i) Derive a point estimate for customer satisfaction levels with …
7. ### Maths

M squared is greater than or equal to 36 How to find m I only have one set of answers for m and that is m is greater than or equal to 6 How to find the second set?
8. ### Health

1. It is not possible to get a good workout at home. True *False 2. Most home equipment is expensive. *True False 3. A treadmill is a good choice of home equipment for a person who wants to improve their cardiovascular fitness. *True …
9. ### statistics

Determining whether an individual's political affliation affects his or her overall satisfaction with the economy. For this assignment, use only subjects that declared themselves as Republicans or Democrats and leave out any subjects …
10. ### History

Prior to 1954, if a state wanted to enact a program that separated individuals based on their race, but still provide both sets of persons equal services, what would the government have to demonstrate for this program to be deemed …

More Similar Questions

Post a New Question