Select one functionality offered by the Airport Customer Relationship
Management System. Then, propose interfaces for the use of that functionality.
Any software can be used to create the interfaces. Include screenshots of the interfaces in your design.
Once you have designed the interfaces, discuss how you addressed the following concepts in your designs:
• Usability
• Visibility
• Affordance
Functionality: Flight status updates
Interfaces:
1. Homepage dashboard: The user can see a list of their upcoming flights with real-time status updates, including departure and arrival times, gate numbers, and any delays or cancellations. There is also an option to search for a specific flight.
2. Flight details page: When the user clicks on a specific flight, they are taken to a detailed page with more information about the flight status. This includes a map showing the flight's current location, estimated time of arrival, baggage claim information, and any other relevant updates.
3. Notification center: Users can opt to receive push notifications for flight status updates, allowing them to stay informed without constantly checking the app.
Usability:
- The interfaces have a clean and intuitive design, making it easy for users to navigate and find the information they need.
- Important information such as departure times and gate numbers are prominently displayed for quick reference.
- The interfaces are consistent throughout the app, providing a familiar experience for users.
Visibility:
- Key functionality such as flight status updates are prominently displayed on the homepage dashboard, making it easy for users to access.
- Important information is highlighted with bold fonts, colors, and icons to draw attention.
Affordance:
- Interactive elements such as buttons and search bars are designed to be easily recognizable and clickable.
- The use of icons and labels help to convey the purpose of different sections and options within the interfaces.