Using the event decomposition technique, identify any four events and their resulting use cases for the Airport Customer Relations Management System.
(10)
(Marks: 20)
18)
Q.3.2 Create a use case description for any one of the use cases identified in Question
3.1….give me only the points for actors and system fro the flows of activites
Event 1: Customer submits a complaint
- Use Case: Record customer complaint
Event 2: Customer requests information
- Use Case: Provide customer with requested information
Event 3: Customer submits a compliment
- Use Case: Record customer compliment
Event 4: Customer requests assistance
- Use Case: Provide customer with assistance