Propose two non-functional requirements for the Airport Customer Relationship (4)
Management System..write an lengthy answer for 4 marks
1. Security: The Airport Customer Relationship Management System must adhere to strict security protocols to protect sensitive customer information. This includes implementing encryption measures to safeguard personal data, restricting access to authorized personnel only, and regularly conducting security audits to identify and address any vulnerabilities. The system must also comply with data protection regulations such as GDPR to ensure the privacy and security of customer data.
2. Scalability: The Airport Customer Relationship Management System should be able to handle a large volume of customer data and transactions without compromising performance. It should be able to effectively scale up to accommodate an increasing number of users and customer interactions without experiencing any degradation in speed or functionality. This includes ensuring that the system can efficiently process and store data, handle multiple concurrent users, and support future enhancements or expansions without major disruptions to service.
In summary, by incorporating security measures to protect customer data and ensuring scalability to handle a growing volume of transactions, the Airport Customer Relationship Management System can provide a secure and reliable platform for managing customer interactions and enhancing the overall customer experience at the airport. These non-functional requirements are essential to ensure the effectiveness and long-term viability of the system.