Identify three functional requirements for the Airport Customer Relationship
Management System.Write an answer for 6 marks
1. Registration and profile management: Users should be able to easily register for an account on the system and create a profile with their personal information, contact details, and preferences. They should also be able to update their profile as needed.
2. Booking and reservation management: The system should allow users to book flights, car rentals, hotel accommodations, or other services offered by the airport. Users should be able to view availability, compare options, and make reservations easily through the system.
3. Communication and feedback: The system should provide users with a platform to communicate with airport staff, ask questions, provide feedback, and seek assistance. Users should also receive timely notifications about their bookings, flight changes, delays, cancellations, promotions, or other pertinent information related to their travel plans.
Each of these functional requirements plays a crucial role in ensuring a seamless and efficient customer relationship management system for the airport.