Read the short case below and answer the question. It is important to use examples to enlighten your answer.
Case study: CCH Sellers
The current online retail system is a manual system and employees must manually enter all data into the system, such as product information, orders, and payments. The system is also not searchable, so it can be difficult to find specific information.
The proposed new online retail system will be a computerised system that will be integrated with the company's inventory management system and CRM system. The system will be easy to use
and will allow customers to browse and purchase products, track their orders, and manage their accounts. The system will also generate reports that will help the company to make better decisions about product inventory, marketing campaigns, and customer service.
The cost of implementing the proposed online retail system is R350 000.
The benefits of the system include:
• Increased efficiency for employees
• Improved customer experience.The cost of implementing the proposed online retail system is R350 000.
The benefits of the system include:
Increased efficiency for employees
Improved customer experience
Reduced errors
Increased sales
Improved reporting capabilities..The estimated savings from the proposed system are R150,000 per year.
This means that the system will pay for itself within two years.
The proposed online retail system will be implemented in three phases:
• Phase 1: Data conversion and system configuration
• Phase 2: Employee training and testing
• Phase 3: Go live.
The total implementation time is estimated to be six months.
Use the information in the case study, supplemented from your own research, to compile a system analysis report that can be presented to management.
Include examples of existing online retail systems from your research.....The estimated savings from the proposed system are R150,000 per year.
This means that the system will pay for itself within two years.
The proposed online retail system will be implemented in three phases:
• Phase 1: Data conversion and system configuration
• Phase 2: Employee training and testing
• Phase 3: Go live.
The total implementation time is estimated to be six months.
Use the information in the case study, supplemented from your own research, to compile a system analysis report that can be presented to management.
Include examples of existing online retail systems from your research..Write the answer for 20 marks.Write a lengthy well produced response
System Analysis Report for CCH Sellers
Introduction
The current online retail system at CCH Sellers is manual, inefficient, and lacks the necessary search functionality required for a seamless customer experience. In order to address these issues and improve overall business operations, it is proposed that a new computerized online retail system be implemented. This report will analyze the proposed system, outlining its benefits, estimated cost, implementation plan, and potential return on investment.
Benefits of the Proposed System
The proposed online retail system offers a range of benefits to CCH Sellers, including increased efficiency for employees, improved customer experience, reduced errors, increased sales, and improved reporting capabilities. By integrating with the company's inventory management and CRM systems, the new system will streamline processes, provide real-time data, and enable employees to make informed decisions. Customers will benefit from a user-friendly interface, the ability to track orders, and personalized account management. Additionally, the system will generate reports that will help management make strategic decisions regarding product inventory, marketing campaigns, and customer service.
Cost and Return on Investment
The estimated cost of implementing the proposed online retail system is R350,000, with an estimated savings of R150,000 per year. This means that the system will pay for itself within two years. The return on investment is significant, as the system will not only improve operational efficiency but also drive increased sales through enhanced customer experience and better decision-making.
Implementation Plan
The proposed online retail system will be implemented in three phases:
1. Phase 1: Data conversion and system configuration
2. Phase 2: Employee training and testing
3. Phase 3: Go live
It is estimated that the total implementation time will be six months. During Phase 1, existing data will be migrated to the new system and configurations will be made to align with business requirements. In Phase 2, employees will be trained on how to use the new system, and rigorous testing will be carried out to ensure functionality. Finally, in Phase 3, the system will go live, and employees and customers will start using it for day-to-day operations.
Examples of Existing Online Retail Systems
In researching existing online retail systems, it is evident that companies have successfully leveraged technology to enhance customer experience and drive sales. One notable example is Amazon, which employs sophisticated algorithms to personalize the shopping experience for customers, recommend products based on browsing history, and streamline the purchasing process. Another example is Shopify, a platform that allows businesses to set up online stores quickly and efficiently, with built-in analytics and marketing tools to optimize sales.
Conclusion
In conclusion, the proposed online retail system for CCH Sellers offers a range of benefits, including increased efficiency, improved customer experience, reduced errors, increased sales, and improved reporting capabilities. With an estimated payback period of two years and a robust implementation plan in place, the system presents a significant return on investment opportunity for the company. By aligning with best practices from successful online retail systems such as Amazon and Shopify, CCH Sellers can position itself for long-term growth and success in the digital marketplace.
Overall, the proposed system analysis report provides a comprehensive overview of the benefits, costs, implementation plan, and potential return on investment of the new online retail system for CCH Sellers. It is recommended that management approves the implementation of the system to drive business growth and improve operational efficiency.