Read the short case below and answer the question. It is important to use examples to enlighten your answer.
Case study: CCH Sellers
The current online retail system is a manual system and employees must manually enter all data into the system, such as product information, orders, and payments. The system is also not searchable, so it can be difficult to find specific information.
The proposed new online retail system will be a computerised system that will be integrated with the company's inventory management system and CRM system. The system will be easy to use
and will allow customers to browse and purchase products, track their orders, and manage their accounts. The system will also generate reports that will help the company to make better decisions about product inventory, marketing campaigns, and customer service.
The cost of implementing the proposed online retail system is R350 000.
The benefits of the system include:
• Increased efficiency for employees
• Improved customer experience.The cost of implementing the proposed online retail system is R350 000.
The benefits of the system include:
Increased efficiency for employees
Improved customer experience
Reduced errors
Increased sales
Improved reporting capabilities..The estimated savings from the proposed system are R150,000 per year.
This means that the system will pay for itself within two years.
The proposed online retail system will be implemented in three phases:
• Phase 1: Data conversion and system configuration
• Phase 2: Employee training and testing
• Phase 3: Go live.
The total implementation time is estimated to be six months.
Use the information in the case study, supplemented from your own research, to compile a system analysis report that can be presented to management.
Include examples of existing online retail systems from your research.....The estimated savings from the proposed system are R150,000 per year.
This means that the system will pay for itself within two years.
The proposed online retail system will be implemented in three phases:
• Phase 1: Data conversion and system configuration
• Phase 2: Employee training and testing
• Phase 3: Go live.
The total implementation time is estimated to be six months.
Use the information in the case study, supplemented from your own research, to compile a system analysis report that can be presented to management.
Include examples of existing online retail systems from your research.
In the system analysis report that can be presented to management, it is important to highlight the current inefficiencies and limitations of the manual online retail system at CCH Sellers. For example, the manual system requires employees to manually enter data which can lead to errors and is time-consuming. This can result in delays in processing orders and payments, impacting the overall customer experience.
In contrast, examples of existing online retail systems such as Amazon, eBay, and Shopify showcase the benefits of a computerised system. These platforms have integrated inventory management systems and CRM systems which allow for easy browsing and purchasing of products, tracking of orders, and easy management of customer accounts. The use of advanced reporting capabilities also enables companies to make data-driven decisions, ultimately leading to increased sales and improved customer satisfaction.
By implementing the proposed online retail system at CCH Sellers, the company can expect increased efficiency for employees, improved customer experience, reduced errors, increased sales, and improved reporting capabilities. The estimated savings of R150,000 per year demonstrate the financial benefits of the new system, with a payback period of two years. The three-phase implementation plan outlined in the report ensures a smooth transition to the new system within six months.
Overall, the system analysis report will serve as a comprehensive guide for management to understand the value and importance of investing in a computerised online retail system for CCH Sellers. It provides a clear roadmap for the implementation process and highlights the potential benefits and cost savings that can be achieved through the new system.