Question 1 (SO 1, AC 1, AC 2)
1. Define the term Enterprise System Management.
II. Identify and describe Enterprise System Management components.
Question 2 (SO 2, AC 3)
Explain how wrong installation of hardware or network components can affect systems management.
Question 3 (SO 2, AC 2)
Explain the general purpose of systems management in an organisation.
Question 1:
Enterprise System Management (ESM) is the process of managing and maintaining the overall health and performance of an organization's IT systems, including hardware, software, networks, and associated infrastructure. This involves monitoring, controlling, and optimizing these systems to ensure they are running efficiently and effectively to support the organization's business objectives.
Components of Enterprise System Management include:
- Monitoring and alerting: Tracking the performance and availability of systems and generating alerts for potential issues.
- Configuration management: Managing and controlling the configuration of systems to ensure they are set up correctly and securely.
- Performance management: Monitoring system performance metrics and tuning resources to optimize performance.
- Security management: Implementing security measures to protect systems and data from cyber threats.
- Disaster recovery and backup: Planning and implementing strategies to recover systems and data in case of a disaster or data loss event.
Question 2:
Wrong installation of hardware or network components can have a significant impact on systems management. It can lead to various issues such as:
- Incompatibility: Incorrectly installed hardware or network components may not be compatible with existing systems, leading to functionality issues and system failures.
- Performance degradation: Improper installation can result in poor performance of systems, causing delays, bottlenecks, and overall inefficiency.
- Security vulnerabilities: Incorrectly installed components can create security gaps, making systems more vulnerable to cyber attacks and data breaches.
- Increased maintenance costs: Fixing problems caused by wrong installation can result in additional expenses for the organization, both in terms of time and resources.
Question 3:
The general purpose of systems management in an organization is to ensure that IT systems and infrastructure are running smoothly and effectively to support the organization's business operations. This includes:
- Maximizing uptime: Systems management helps minimize downtime by proactively monitoring and maintaining systems to prevent issues that could disrupt business operations.
- Enhancing performance: By optimizing system resources and configurations, systems management aims to improve the overall performance of IT systems to meet the organization's requirements.
- Ensuring security: Systems management includes implementing security measures to protect systems and data from unauthorized access, data breaches, and other cyber threats.
- Compliance: Systems management helps ensure that IT systems comply with relevant regulations and standards, reducing risks and potential penalties for non-compliance.
Overall, systems management plays a crucial role in supporting the organization's goals and objectives by maintaining the reliability, performance, and security of IT systems.