Using the event decomposition technique, identify any four events and their resulting use cases for the Airport Customer Relations Management System.
(10)
(Marks: 20)
18)
Q.3.2 Create a use case description for any one of the use cases identified in Question
3.1..write the answer in a table form of use case description
Event 1: Customer submits a feedback form
- Use Case: Record customer feedback
Event 2: Customer files a complaint
- Use Case: Track customer complaints
Event 3: Customer requests assistance at the airport
- Use Case: Provide customer assistance
Event 4: Customer requests information about flight status
- Use Case: Provide flight status information
Use Case Description Table:
Use Case: Record customer feedback
Description: This use case involves recording the feedback submitted by customers through a feedback form. The system will capture the details of the feedback, including the customer's name, contact information, and the nature of the feedback provided.
Actors: Customer, Customer Relations Management System
Preconditions: Customer has accessed the feedback form on the system
Trigger: Customer submits the feedback form
Main Flow:
1. Customer fills out the feedback form with their information and feedback.
2. System captures the information entered by the customer.
3. System stores the feedback in the database for future reference.
Postconditions: Customer feedback is recorded in the system for analysis and follow-up actions.
Alternate Flows:
- If the customer submits incomplete feedback, the system will prompt them to provide all necessary information before proceeding.
(To be continued for the remaining use cases)