Q.3.1
Using the event decomposition technique, identify, any four events and their resulting use cases for the Airport Customer Relations Management System.
(8)
Q.3.2
Create a use case description for any one of the use cases identified in Question
3.1.
Event: Customer submits a complaint about lost luggage
Use Case: Handle Lost Luggage Complaints
Use Case Description:
Title: Handle Lost Luggage Complaints
Actor: Customer Relations Officer
Description: This use case involves the process of dealing with customer complaints regarding lost luggage. The Customer Relations Officer receives the complaint, gathers information about the lost luggage, and investigates the issue by checking records and contacting relevant departments. The Officer then communicates with the customer to provide updates and resolution to the complaint, which may involve tracking down the lost luggage or offering compensation. The use case ends once the complaint is resolved to the customer's satisfaction.