You are chatting with a customer and need to use Smart Snippets to assist them. However, you are unable to access Smart Snippets in the chat tool.
What should you do?
Ask the customer to wait while you try to access Smart Snippets again.
Send the customer a link to the Smart Snippets and ask them to access it themselves.
C
Refer to the Help Panel article where you can copy and paste the snippet you need.
D Apologize to the customer and inform them that you cannot assist them without Smart Snippets.
Turbo tax