Your customer needs help finding their TurboTax download. What can you do to assist with the installation process?
A.Direct them to the Downloads folder on their computer.
B.Check the status of the customer's order to ensure their download is ready for installation.
C.Notify them that they will need to create a new user account.
D.Share the article, "How do I download my software from TurboTaxcom?"
A.Direct them to the Downloads folder on their computer.
B.Check the status of the customer's order to ensure their download is ready for installation.
D.Share the article, "How do I download my software from TurboTax.com?"
You can do the following to assist with the installation process:
1. Direct them to the Downloads folder on their computer: Instruct them to search for TurboTax in their Downloads folder and double-click on the downloaded file to start the installation process.
2. Check the status of the customer's order: If they mention that they have purchased TurboTax but are unable to find the download, you can check the order status to ensure the download is ready for installation. This can be done by accessing the customer's account or contacting customer support.
3. Share the article, "How do I download my software from TurboTax.com?": This article provides step-by-step instructions on how to download TurboTax software from their official website. You can share the link with the customer, allowing them to follow the instructions to download and install the software successfully.