To communicate effectively in a workplace:

A. take control of the conversation
B. pay attention to verbal and non verbal messages
C. do not listen to what others are saying
D. always write down what you intend to say so you can be prepared

B. pay attention to verbal and nonverbal messages

B. pay attention to verbal and nonverbal messages. This is important because effective communication involves not only listening to what others say, but also observing their body language, tone of voice, and other nonverbal cues, which can provide valuable information and help in understanding their message accurately.

A. take control of the conversation. While it is important to actively participate and contribute to the conversation, taking control may lead to dominating the discussion and not allowing others to express their ideas and opinions. Effective workplace communication involves collaboration and being open to different perspectives.

C. do not listen to what others are saying. This is the opposite of effective communication. Actively listening to others is a crucial aspect of workplace communication as it shows respect, understanding, and allows for effective collaboration and problem-solving.

D. always write down what you intend to say so you can be prepared. While being prepared for a conversation or meeting can be beneficial, relying solely on written notes may hinder spontaneous and fluid communication. It is useful to have an outline or key points in mind, but allowing for flexibility and adapting to the conversation's flow is also important.