1.2. To be successful in implementing TQM, an organization must concentrate on the eight key elements, List any five of those key elements
1. Leadership: The commitment and involvement of top management in driving the TQM initiative and creating a culture of continuous improvement.
2. Customer focus: Understanding and meeting the needs and expectations of customers, which involves conducting market research, obtaining feedback, and striving to exceed customer expectations.
3. Employee involvement: Engaging employees at all levels in the TQM process, encouraging their input and involvement in decision-making, and empowering them to take ownership of quality improvement initiatives.
4. Process approach: Applying a systematic approach to managing processes by identifying, understanding, and improving key processes that have an impact on quality and customer satisfaction.
5. Continuous improvement: Fostering a culture of continuous improvement through the use of tools and techniques such as Kaizen, Six Sigma, and Lean methodologies. This involves regularly reviewing and analyzing processes, setting improvement targets, and implementing changes to enhance performance.