10)What are the three components of the process of resolving a dispute or disagreement?
A)Communicationg,mediating,resolution
B)Communication,resolution,understanding
C)listening,communication,resolution
D)Listening,communication,understanding
D) Listening, communication, understanding
The correct answer is D) Listening, communication, understanding.
To determine the correct answer, let's break down the process of resolving a dispute or disagreement step by step:
1) Listening: The first step in resolving a dispute is to actively listen to the concerns, perspectives, and arguments from all parties involved. Listening helps to understand the root causes of the disagreement and can help in finding common ground.
2) Communication: Once you have listened and understood each party's perspective, it is important to engage in effective communication. This involves expressing your own viewpoints, asking clarifying questions, and fostering open and honest dialogue between all parties. Communication helps to bridge gaps in understanding and build empathy.
3) Resolution: The ultimate goal of resolving a dispute or disagreement is to find a resolution that is acceptable to all parties involved. The resolution can be an agreement, compromise, or finding a mutually satisfactory solution. It may involve making concessions or finding creative alternatives.
Now, let's match the steps with the answer choices:
A) Communicationg, mediating, resolution: While communication is an essential component, mediating is not explicitly mentioned as a step in the process. Resolution, however, is mentioned as the final component.
B) Communication, resolution, understanding: Communication is listed as the first component, which aligns with the process. Resolution is also mentioned, but understanding is not explicitly mentioned.
C) Listening, communication, resolution: Listening is mentioned as the first component, which aligns with the process. Communication is included, and resolution is specifically mentioned as the final step. This answer choice covers all three components.
D) Listening, communication, understanding: Listening and communication are correctly identified as two of the components, but understanding is not listed as a distinct component.
Based on this analysis, the correct answer is C) Listening, communication, resolution.