1.1 Six sigma is based on a simple problem-solving methodology known as (1)
a) DMACC.
b) DELAY.
c) DMAIC.
d) DRIM.
1.2 are costs incurred to keep quality defects from occurring. (1)
a) External failure costs.
b) Appraisal costs.
c) Internal failure costs.
d) Prevention costs.
1.3 Which one of the following is not a category of costs of quality? (1)
a) warranty cost
b) external failure
c) internal failure
d) appraisal
1.4 One of the purposes of a quality management system is to . (1)
a) Set goals for employees
b) Increase profits
c) Obtain a large customer base
d) Meet the objectives set by the suppliers as well as customers
a) Set goals for employees
1.1 The correct answer is c) DMAIC.
1.2 The correct answer is d) Prevention costs.
1.3 The correct answer is a) warranty cost.
1.4 The correct answer is d) Meet the objectives set by the suppliers as well as customers.
1.1 The answer to question 1.1 is c) DMAIC.
To find this answer, you can start by understanding what Six Sigma is. Six Sigma is a systematic approach to process improvement that aims to minimize defects or errors in a product or process. It consists of a set of tools and techniques that are used to improve the quality and performance of operations.
Within Six Sigma, there is a problem-solving methodology called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control. DMAIC is a structured approach used to identify and eliminate problems, improve processes, and optimize performance.
By understanding the key concepts and components of Six Sigma, you can recognize that DMAIC is the correct answer because it is the specific problem-solving methodology associated with Six Sigma.
1.2 The answer to question 1.2 is d) Prevention costs.
To determine this answer, it's helpful to have knowledge of the different categories of costs of quality. Costs of quality are the expenses incurred to ensure and improve the quality of products or services. There are four main categories of costs of quality: prevention costs, appraisal costs, internal failure costs, and external failure costs.
Out of these categories, prevention costs are the costs incurred to prevent quality defects from occurring in the first place. This includes activities such as training employees, conducting quality planning, implementing quality management systems, and using robust design and manufacturing processes.
By understanding the definition and examples of prevention costs, you can identify that d) Prevention costs is the correct answer.
1.3 The answer to question 1.3 is a) warranty cost.
To find this answer, you need to understand the different categories of costs of quality mentioned in the question. The categories of costs of quality are warranty cost, external failure, internal failure, and appraisal.
All the options listed are categories of costs of quality, except warranty cost. Warranty cost is not a category of costs of quality; rather, it refers to the expenses incurred by a company to address warranty claims or provide warranty services to customers.
By understanding the meanings of the different options and recognizing that the other options are categories of costs of quality, you can identify that a) warranty cost is the correct answer.
1.4 The answer to question 1.4 is d) Meet the objectives set by the suppliers as well as customers.
To determine this answer, we need to have knowledge of what a quality management system (QMS) is and its purpose. A quality management system is a set of policies, processes, and procedures implemented by an organization to ensure that products or services consistently meet or exceed customer requirements.
The main purpose of a quality management system is to meet the objectives set by the customers. By understanding this, you can eliminate options b) Increase profits and c) Obtain a large customer base, as these may be outcomes or benefits of a QMS, but not the primary purpose.
Option a) Set goals for employees is not the correct answer because while a QMS may include setting goals for employees, it is not the main purpose of a QMS. The primary purpose is to meet customer requirements and ensure consistent quality.
Therefore, by understanding the purpose of a quality management system, you can identify d) Meet the objectives set by the suppliers as well as customers as the correct answer.