1.1 Six sigma is based on a simple problem-solving methodology known as (1)

a) DMACC.
b) DELAY.
c) DMAIC.
d) DRIM.
1.2 are costs incurred to keep quality defects from occurring. (1)
a) External failure costs.
b) Appraisal costs.
c) Internal failure costs.
d) Prevention costs.
1.3 Which one of the following is not a category of costs of quality? (1)
a) warranty cost
b) external failure
c) internal failure
d) appraisal
1.4 One of the purposes of a quality management system is to . (1)
a) Set goals for employees
b) Increase profits
c) Obtain a large customer base
d) Meet the objectives set by the suppliers as well as customers
1.5 The supervisor turns the decision over to another party is referred to as (1)
a) Delegate