A customer complains that they receive malicious emails from the same user several times a day.what should you ask the customer
When did the customer start receiving these malicious emails?
1. Can you provide some examples of the malicious emails you have received from this user?
2. Are the emails coming from a known email address, or are they being sent anonymously?
3. Have you tried blocking or reporting the sender's email address as spam?
4. Are there any specific patterns or similarities you have noticed in the content or subject lines of these emails?
5. Have you ever interacted with this user before, or have any connection to them that could explain why they are targeting you?
6. Have you made any updates to your security settings or installed any antivirus software recently?
7. Is there any other information that you think might be relevant to understanding this situation?