Amy has made a conscious effort to become an active listener. She shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening? How will this technique improve her listening skills?

Amy is using the technique of minimizing distractions to improve her listening skills. By shutting down her computer, turning off her cell phone, and asking her assistant to hold incoming calls, Amy is creating a focused and quiet environment that allows her to fully concentrate on the person she is interviewing. This will help her to pay closer attention to the speaker, understand their message more clearly, and respond thoughtfully, thereby improving her overall listening skills. By eliminating potential distractions, Amy can fully engage in the conversation and demonstrate that she is actively listening to the speaker.