list the five elements of the naa quality pyramid
1. Customer Satisfaction: Ensuring that customers are satisfied with the products or services provided by the organization.
2. Service Quality: Providing high-quality services that meet and exceed customer expectations.
3. Employee Engagement: Ensuring that employees are engaged and motivated to provide excellent service.
4. Process Excellence: Implementing efficient and effective processes to ensure consistent quality in service delivery.
5. Continuous Improvement: Committing to continuous improvement to further enhance the quality of products and services.