Read the following scenario.Then answer all questions in this assignment based on the information contained in the scenario. If you make any assumptions when answering a question, please state them clearly.
Scenario: Airport Customer Relations Management System
A local airport has recently upgraded its infrastructure to be able to accommodate international flights. Airport management is expecting an influx of tourists. To ensure the all-round success of this new endeavour, a heavy emphasis is being placed on keeping visitors to the airport as satisfied with the airport and its amenities as possible. To aid in maintaining good customer relations, the airport has decided to invest in the development of a new Customer Relations
Management System, which would be accessible online via kiosks strategically placed around the airport as well as a downloadable mobile application..
The new system is envisioned to offer customers the following:
1.
2.
Information: updates on flights, airport amenities and services available at the airport:
Navigation capability: GPS navigation to various amenities and boarding gates:
3. Instant connection to medical and ambulatory services for any medical emergency.
Using the event decomposition technique, identify, any four events and their resulting use cases for the Airport Customer Relations Management System.
(8)
Q.3.2
Create a use case description for any one of the use cases identified in Question 3.1
Event: Customer requests information on flights
Use Case: Display Flight Information
Use Case Description:
Title: Display Flight Information
Actors: Customer
Description: The customer selects the option to view flight information from the main menu. The system retrieves the updated flight schedule and displays it to the customer. The customer can view details such as flight numbers, departure/arrival times, and gate information. The system also provides notifications for any delays or cancellations. The customer can then choose to view more details about a specific flight or exit the menu.