Nomsa manages a local flower shop and currently uses traditional methods to handle inventory
and customer orders. She is facing challenges in efficiently managing sales and providing a
seamless experience for customers. You've introduced the idea of implementing a computerised
information system that enables customers to place orders online for delivery or pickup. Nomsa is
sceptical about this shift and needs convincing about the advantages of adopting such a system
for her flower shop.
Q.1.3 In the context of Nomsa’s flower shop elaborate on the differences between
computer literacy and information literacy.
(4)
Q.1.4 Identify three ways in which Nomsa’s flower shop can make use of an information
system in their daily duties.
(3)
A1.3
Computer literacy refers to the basic knowledge and skills required to operate a computer and use common software programs. This includes skills such as using a keyboard and mouse, navigating through files and folders, and understanding basic functions of programs like word processing or spreadsheets. Information literacy, on the other hand, refers to the ability to find, evaluate, and use information effectively. This includes skills such as conducting research, critically analyzing information, and determining the credibility and relevance of sources. In the context of Nomsa's flower shop, computer literacy would be necessary for employees to operate the computerized information system, while information literacy would be crucial for them to effectively use the system to manage inventory, process orders, and analyze customer data.
A1.4
1. Inventory Management: Nomsa's flower shop can use the information system to track and update inventory levels in real-time, ensuring that they never run out of stock and can accurately forecast demand for different types of flowers and products.
2. Order Processing: The information system can streamline the process of receiving and fulfilling customer orders, allowing for quicker order processing and delivery. Customers can place orders online, and employees can easily access and fulfill these orders through the system.
3. Customer Relationship Management: The information system can help Nomsa's flower shop maintain a database of customer information, preferences, and purchase history. This can enable personalized marketing campaigns, targeted promotions, and improved customer service based on individual customer needs and preferences.