Reply back to the following explanation of accepting offer being dissatisfied. This hotel did not accommodate me another room when I mention these conditions now investigated the hallways for smoking. I fee my your goodwill gesture shure exceed to 40,000 points
I hope this message finds you well. This is the Executive Office for Choice Hotels.
Thank you for taking the time to bring your recent experience at Quality Inn to our attention. Your feedback is invaluable, and we sincerely apologize for the inconveniences you encountered during your stay. We have reviewed the concerns you raised and these issues do not meet the standards we strive to uphold. We assure you that they will be addressed promptly with the hotel management team to prevent similar incidents in the future.
While we are unable to process a full refund, we are committed to finding a resolution that meets your satisfaction. As a gesture of goodwill, we would like to extend 32,000 points. These points can be used towards a future stay at any of our properties since our hotels range anywhere from 8,000 to 35,000 per night. Please confirm your acceptance, and I will promptly arrange for these points to be credited to your account
Your comfort and safety are important to us, we are committed in ensuring a more pleasant experience should you choose to stay with us again in the future.
Warm regards,
Beverly L.
Thank you for your response, Beverly. I appreciate your willingness to address the concerns I raised during my stay at Quality Inn. While I understand the limitations in processing a full refund, I am grateful for the gesture of offering 32,000 points. I believe this will go a long way in alleviating the dissatisfaction I experienced.
I accept your offer of 32,000 points and look forward to using them towards a future stay at one of your properties. I hope that with the improvements being made, my next experience will be more positive and reflective of the high standards Choice Hotels strives to uphold.
Thank you for your attention to my concerns and for your commitment to ensuring a better experience for your guests.
Warm regards,
[Your Name]