Rewrite and also mention or in addition that your hotel expense reward points to be used towards a future getaway stay elsewhere
Due to your non-refundable policy, I was unable to afford to go elsewhere for the duration of my stay. Therefore, I am requesting a full refund as compensation for the numerous issues I encountered during my stay. The lack of adherence to your own policies and the presence of safety hazards in the room are not acceptable and warrant a full refund.